Return/Exchange Policy

In-Store Purchases

***NOTE*** At this time, we are unable to accept returns on in-store products due to the COVID-19 pandemic. We apologize for the inconvenience and will update this when we are able, and the below policy will take effect as normal.

In-store items and Sassy Olive handmade products can be exchanged or returned for store credit within 10 days of original purchase and with receipt.* Items must be returned at the same location of purchase and must be unworn, have all original tags attached, and be in new condition. Management reserves the right to refuse a return or exchange if it is determined the product does not meet our return requirements.

* Items with gift receipts can be returned within 45 days of purchase.

Online Purchases

If you wish to return or exchange an item purchased on our website, you may do so by contacting us within 10 days of the delivery date at orders@thesassyolive.online. If the item is unworn or there is a production flaw, you will receive a full refund once the product is received by us. Buyer is responsible for the cost of return shipping unless the return or exchange is due to a production or shipping error by The Sassy Olive. We are not responsible for packages once they have left our hands and are in possession of the Postal Service. We do not hold responsibility for stolen items or for items that are damaged or lost in transit. The buyer is responsible for obtaining insurance and filing a claim with the USPS for any issues related to delivery.

All jewelry, sale, clearance, special offers, and subscription and swag boxes are final.

The Sassy Olive appreciates your understanding and cooperation regarding this policy.