FAQs + Info
In-store/event purchases: In-store items and Sassy Olive handmade products can be exchanged or returned for STORE CREDIT ONLY within 10 days of purchase date accompanied by the receipt. Items must be returned to the location of purchase. Items must have all original tags attached and be in the same condition as the time of purchase. All jewelry and sale items are FINAL SALE. We reserve the right to refuse a return if we find that it does not suit our return our requirements. If a manager is not on duty to make a final decision when necessary, the return will have to be processed later, when a manager is on duty during business hours. A gift receipt is valid for up to 45 days from the item's purchase or delivery date and is subject to the same terms.
ONLINE PURCHASES: If you wish to return or exchange the item, you may do so by contacting us within 10 days of the delivery date at email@example.com. If the item is unworn and there is not a flaw due to our error, you will receive a full refund once the product is received. The buyer is responsible for the return cost of shipping if the return or exchange is not due to a production error.
The Sassy Olive is not responsible for packages once they have left our hands and are in possession of the Postal Service. We do not hold responsibility for stolen items or for items that are damaged or lost in transit. The buyer is responsible for filing a claim with their local post office. If an issue arises, the buyer must first check with their local post office before referring the issue to The Sassy Olive.
Due to the nature of our products, we reserve the right to deny any returns or exchanges.
*Excludes all sale items, clearance items, subscription boxes, swag boxes, and any special offers.
The order must be picked up at our brick & mortar store at 125 Locust Street downtown Allegan within 30 days of the order being fulfilled. An email notification is sent once the order is ready for pickup. We are not responsible for reminding the buyer to pick up their package, however we will aim to send reminders halfway through the 30 day period (please note this is not a guarantee, just a courtesy that we will try to accommodate).
If the order is not picked up within the 30 day period, the buyer will receive a refund but will be charged a 25% restocking fee for the inconvenience, meaning you will only be refunded 75% of the total that you paid initially.
If the buyer chose local pick-up on accident, they are responsible for emailing The Sassy Olive upon the initial notification that the order is ready for pickup to acknowledge the error. If this occurs, an invoice to pay for shipping will be sent via email. If the invoice is not paid within 30 days, the buyer will be refunded and will be subject to the 25% restocking fee.
The Sassy Olive appreciates your understanding and cooperation regarding this policy.