FAQs + Info
In-store/event purchases: Products can be returned for store credit or exchanged for alternate products of equal value. Items being returned must be unworn, unwashed, and accompanied by the original receipt within 14 days of the initial purchase date.*
Online purchases: We do not offer exchanges for online purchases unless you bring the product into our store within 14 days of the delivery date with proof of purchase. If you wish to return the item, you may do so by contacting us within 14 days of the delivery date at firstname.lastname@example.org. If the item is unworn or there is a manufacturing flaw, you will receive a full refund once the product is received. The buyer is responsible for the return cost of shipping. If the items are returned in-store we can only refund online purchases through our website, which will take 2-3 business days.
Due to the nature of our products, we reserve the right to deny any returns or exchanges.
*Excludes all sale items, clearance items, subscription boxes, swag boxes, and any special offers.