We will be restocking our Christmas Collection soon! Stay tuned!

FAQs + Info

All headbands sold by The Sassy Olive, LLC are NOT for individual resale. Those found reselling the items without wholesale licensing will be dealt with appropriately.
DO YOU HAVE THIS CERTAIN HEADBAND IN THE STORE:
We (who answer these messages) don’t always have immediate access to the store inventory or know what’s in there. If you want to know if we have a particular pattern or item, please call the store at 269-512-7117 to inquire.
 
WHEN WILL MY ORDER SHIP:
Shipping is posted on our website 1-2 weeks. Typically, turnaround time is around 1-2 days however with large order influx and new product releases, this shipping time may vary. You will receive a shipping notification with tracking via your selected contact method once your order is shipped. If you chose local pickup, you will receive a notification saying it is ready for pickup.
 
RETURNS AND EXCHANGES:

In-store/event purchases: Products can be returned for store credit or exchanged for alternate products of equal value. Items being returned must be unworn, unwashed, and accompanied by the original receipt within 14 days of the initial purchase date.*

Online purchases: We do not offer exchanges for online purchases unless you bring the product into our store within 14 days of the delivery date with proof of purchase. If you wish to return the item, you may do so by contacting us within 14 days of the delivery date at shopifyorders.tso@gmail.com. If the item is unworn and there is not a flaw due to our error, you will receive a full refund once the product is received. The buyer is responsible for the return cost of shipping. 


Due to the nature of our products, we reserve the right to deny any returns or exchanges.

*Excludes all sale items, clearance items, subscription boxes, swag boxes, and any special offers.

 
HOW DO I DO LOCAL PICKUP FOR AN ONLINE ORDER:
You can find all information for local pickup via the 'local pickup' tab.
  
DO YOU HAVE HOW-TO'S FOR CERTAIN HEADBANDS:
We provide how-to's with every Sassy Wrap & Sassy Twist purchase. These images can be found via the 'sassy styling' tab. The website will soon have videos showing how to do all of the different stylings of all of the headbands we offer.
 
Please message us if these answers do not answer your questions. Thank you!
KEEP CALM AND HEADBAND ON.